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We work with the best in each market, so since 2013, our primary partner in delivering shipments to Germany has been companies of the DHL Deutsche Post AG group.
The Largest Network and Exclusive Operator of Parcel Machines.
DHL is the true market leader in Germany. The DHL Deutsche Post AG group has the largest courier and postal network, as well as the densest network of postal outlets, parcel machines, and parcel collection points. The total number of DHL alternative pickup points, including parcel machines, exceeds 30,000, compared to about 6,000 for DPD and about 5,000 for GLS. DHL is the dominant parcel machine operator. Recipients can pick up parcels at more than 2,600 Packstation locations throughout Germany.
The best work with the market leader.
In addition to having the largest network of pick-up points, DHL also boasts the largest network of couriers, resulting in a 42.5% share of the courier services market in Germany (for comparison: DPD 18%, UPS 17%, Hermes 12%, and GLS 9%). It is no coincidence that DHL is also Amazon’s primary partner for FBA deliveries, with Amazon being its largest client (17.6% of shipments handled by DHL are commissioned by Amazon’s logistics centers).
DHL Parcel International
The two core services for e-commerce are DHL Paket for domestic shipments (within Germany) and DHL International for international shipments sent from Germany. Standard features include tracking from Germany, insurance up to 500 EUR, next-day delivery (90% of the time), and Saturday delivery at no extra charge. DHL Paket International shipments are delivered to other countries within 2-5 business days through the local DHL branch or the largest postal operator in the respective country.
Letter and merchandise shipment
Letters are a popular method for delivering small and inexpensive items. While in Poland it is common to send shipments as registered mail, this is rarely the case in Germany. Registered mail is typically used for important correspondence from government offices or courts and is very seldom used for e-commerce deliveries.
Maximum of 120 cm and No Stretch Film.
Maintaining the highest quality of logistics services imposes certain limitations. DHL handles the largest standard parcels on the market (volume of 360 liters), but the maximum length of the longest side is limited to 120 cm. Additionally, shipments cannot be wrapped in stretch film and must have a standard rectangular shape. If your shipments cannot meet these conditions, we alternatively offer solutions from other carriers, particularly GLS.
24-hour delivery to Germany
If you need express delivery to customers in Germany, with next-day service, and your warehouse is not located near Poznań, Wrocław, or Legnica, take advantage of our fulfillment option. With the strategic location of our warehouse at the Polish-German-Czech border, your shipments can be delivered to customers the next day, not only in Germany but also in Poland and the Czech Republic.
In Germany, 10 million consumers regularly pick up their deliveries from parcel lockers. DHL has the largest network of 3,500 parcel lockers, which constitutes over 90% of the devices in Germany.
In addition to parcel lockers (Packstation), the DHL Deutsche Post AG group operates a network of over 25,000 postal points and parcel shops (Paketshops) in Germany.
Selecting the "Pickup Point" delivery option improves the ranking of your auction on eBay. Listings without this delivery option appear at the end of the search results
By specifying locations in Germany, your offer becomes visible and can compete with sellers operating from Germany. If you declare locations in Germany, the tracking information must also confirm this.
Cash on delivery shipments constitute less than 0.5% of all deliveries. German customers prefer online payment methods (PayPal, credit cards, AmazonPay, etc.). However, if necessary, we offer this option, and the funds will be transferred to you within 5 days of the shipment's delivery.
Letters are a popular form of delivery in Germany for small, low-value items. Registered mail is not a popular service in German e-commerce due to its high cost. If you need delivery confirmation, please use a courier service.
Saturday delivery with DHL is a standard service and does not require any additional fees. By sending a package from our warehouse on Friday, your customers in Germany will enjoy Saturday delivery.
Maintain full control over your returns. When a return shipment arrives at our warehouse, you will immediately receive a notification. You can generate a return label for the local address and send it to your customer in PDF format, or simply provide the customer with the return address so they can send the package back at their own expense.
If you are interested in working with us and would like to explore our offer, please reach out to us. By providing accurate details in the form below, our consultant will be able to prepare the most suitable offer tailored to your needs.
Pricing, contracts, consulting (PL,DE)
info@eurohermes.eu +48 724 077 487
Customer service (PL)
bok@eurohermes.eu +48 881 952 209