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International shipments
We were the first company in Poland (2011) to implement a large-scale logistics solution for international shipments, utilizing local courier and postal companies (the so-called last mile label) and local forwarding and return addresses.
We carry out shipments to all European countries. Thanks to our strategic location on the border of Poland, Germany, and the Czech Republic, we deliver international shipments to end customers (DE, CZ) on the next working day, including Saturdays, without any surcharges. We also provide customers in the Wrocław and Poznań areas with the Germany Express service, offering same-day delivery from Poland to Germany. Express delivery to Germany and the Czech Republic is also available for customers who use our warehousing and packaging services (fulfillment). Additionally, our German warehouse is available for Amazon Prime durch Verkäufer.
To other countries such as Great Britain, France, the Netherlands, Belgium, Austria, Italy, Slovakia, and Hungary, shipments are delivered within 24-48 hours from our warehouse in Zgorzelec.
How does it work ?
We offer comprehensive services to support international online sales (cross-border). In our offering, you will find everything you need to start a safe and effective expansion abroad.
- Shipment
- Returns
- Fulfillment
- Amazon SFP
Shipment
Order by 2:00 PM
Sell your product in an online shop or on eBay/Amazon.
Label preparation by 3:00 PM
You automatically download the address data into our system and create a label for the selected courier.
Transport consolidation by 6:00 PM
We collect prepared shipments from you, or you dispatch them in a consolidated package to our warehouse in Zgorzelec or Poznań.
Sorting and Transport to the Destination Country - Tomorrow by 11:00 AM
We efficiently sort your packages and ensure their swift transport to the destination country.
Delivery by Local Courier
We use local couriers for delivery – tracking is localized, and the buyer receives the package as if it were shipped from within their own country.
Advantages
Efficiency
We can deliver return shipments from Germany to your warehouse in Poland within 24-48 hours, every day. For other countries, delivery takes 3-5 business days.
Convenience
You have the option to either use a local courier label so that your customer does not incur return costs, or provide them with a local address to send the package at their own expense within their country.
Low cost
Our return handling service allows you to save up to 80% compared to the prices of traditional courier companies.
Transparency
All returns from your customers are recorded, regardless of whether the shipment is sent with your return label or the customer returns it using any courier or postal service in their country to a local address.
Returns
Report a Problem
A customer (e.g., in Germany) expresses the desire to return a purchased item.
Solution
You provide the customer with a link to the return form. The customer downloads and prints the selected label using their home printer.
Return Dispatch
The customer hands over the package with the label to the local carrier. Alternatively, you can provide them with our local address to which they can send the return themselves.
Return Processing
The package arrives at our local return address and is forwarded to the Eurohermes warehouse, where it is consolidated with your other returns.
Return Delivery
The package arrives at your address in Poland, allowing you to assess the product and proceed with either a replacement or a refund.
Advantages
Efficiency
We can deliver return shipments from Germany to your warehouse in Poland within 24-48 hours, every day. For other countries, delivery takes 3-5 business days.
Convenience
You have the option to either use a local courier label so that your customer does not incur return costs, or provide them with a local address to send the package at their own expense within their country.
Low Cost
Our return handling service allows you to save up to 80% compared to the prices of traditional courier companies.
Transparency
All returns from your customers are recorded, regardless of whether the shipment is sent with your return label or the customer returns it using any courier or postal service in their country to a local address.
Fulfillment
Order
The buyer places an order using an online store or a sales platform, such as eBay or Amazon. The order is then transferred to our warehouse system.
Processing
Our staff pick and pack your products, and place the foreign carrier’s label on the package. The packed shipment is then prepared for dispatch.
Express Dispatch
Your packages are quickly and safely transported to the nearest shipping hub, from where they will be sent to the recipient. From this point, both you and your customer can track the shipment online on the carrier’s website.
Customer Delivery
The next day, the customer enjoys your product with the fastest delivery, just as if they had made the purchase locally!
Advantages
Efficiency
Crossing the border on the same day as the order ensures that your shipments are delivered one day earlier than if you were to send a consolidated shipment to Zgorzelec.
Savings
By using our warehousing services, you save not only time but also money. Storing goods in Zgorzelec significantly reduces the cost of domestic transport.
Cost optimization
Outsourcing the order fulfillment process allows you to optimize expenses on warehouse maintenance, staffing, and shipping packaging.
Positive reviews
Customers hate waiting. By guaranteeing next-day delivery, you will gain many positive reviews and loyal customers.
Sell more
Marketplaces Favor the Fastest Sellers Numerous partner and loyalty programs are available exclusively to businesses that offer next-day deliveries. Customers prioritize these offers.
Amazon SFP
Prime order
A customer purchases your product on Amazon and expects the order to be fulfilled with Prime status.
Processing
Our staff picks and packs the specified products. You provide us with the Amazon Prime courier label, which you generate from your Seller Central panel. The packed goods are then prepared for dispatch.
Express Dispatch
Your packages are quickly and safely transported to the nearest shipping center in compliance with Prime by Seller requirements, from where they will be delivered to the buyer. From this point, both you and your customer can track the shipment online.
Prime delivery
The next day, the customer enjoys your product with the fastest delivery, while you meet the Prime by Seller program requirements and save on FBA warehousing costs.
Advantages
Efficiency
By crossing the border on the same day the order is placed, your shipments will be delivered the next day, meeting the requirements of the Amazon Prime program.
Cost optimisation
Outsourcing the order fulfillment process allows you to optimize expenses related to warehouse maintenance, employment, and shipping packaging. You save compared to FBA costs while still enjoying Prime status.
Prime status
Maintaining Prime status requires meeting the most stringent requirements for delivery time and service quality. Our service ensures you meet all these requirements.
More sales
Prime status gives you access to the best and most loyal buyers. It is granted only to sellers who fulfill shipments with next-day delivery (in the FBA model or Prime durch Verkäufer). These are the offers that customers choose most often.
Our transport
Parcels originating from across Poland are transported to our storage facility located on the Polish-German border in the town of Zgorzelec / Görlitz.
Parcels addressed to any Central and Eastern European (CEE) countries are sent to our warehouse in Prague, from where they are directly delivered to the recipient.
For parcels destined for other European countries, they are transported to one of our key storage locations in Paris, Milan, London, Amsterdam, Madrid, or Malmö. From these cities, they are delivered directly to the recipient via local courier services.
Offer received
If you are interested in collaborating with us and would like to take advantage of our services, please do not hesitate to contact us. Kindly fill out the form below with your accurate details, so our consultant can prepare the best possible offer for you.
Other services
We offer comprehensive services to support international online sales (cross-border). In our offering, you will find everything you need to start a safe and effective expansion abroad.
Training and other services
Registration for packaging in Germany, sales terms on eBay and Amazon, electronic waste, the risk of warnings – these are just a few of the key issues related to cross-border selling. We prepare your company for entry into European markets.
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Returns
Wir betreiben unsere eigenen Lager mit Rücksendeadressen in Deutschland, Frankreich, Großbritannien, Spanien und Italien. Ihre Kunden können Artikel auf eigene Kosten zurücksenden oder eine günstigere, lokale Rücksendeetikette nutzen, um sie an Ihre Adresse zurückzusenden
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Express shipping to Germany
For businesses located in Poznań, Wrocław, and Legnica, we have established a dedicated express line to Germany. With this service, you can pack parcels until 1:00 PM, and four hours later, they will be scanned by the German courier service and delivered the next d
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Fulfillment and Warehousing
The storage of even a portion of your goods in our warehouses will provide you with a competitive advantage. Due to the location of our warehouses on the Polish-German-Czech border, your orders can be processed and shipped on the same day in any of the three countries. Additionally, our warehouses will process your orders until 4:00 PM.
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Company in Germany
We establish companies in Germany with tax residency in various legal forms (at least trade, UG, KG, GmbH), as well as branches and departments for marketing purposes. We provide advice on choosing the solution that best fits your market entry strategy in Germany.
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Offer
Regional departments
Contact
Pricing, contracts, consulting (PL,DE)
info@eurohermes.eu +48 724 077 487
Customer service (PL)
bok@eurohermes.eu +48 881 952 209
