IT solutions

Time is money

We know how important efficient IT infrastructure and process automation are for modern business. We provide you with a system that is so user-friendly that you can send your first shipments on the day you sign the contract, and training your employees should take no more than a few minutes. A set of ready-made plugins allows for a lightning-fast integration with popular online stores and sales management systems. Additionally, by using the full functionality of the portal through the API, you can create a solution tailored specifically to your needs.

Web application

Different users have different preferences. Thanks to web technology, you have access to your account at any time of day or night without the need to install anything on your device. It doesn't matter which environment or device you use - your favorite browser and internet access provide full control. Additionally, multi-access means that various employees of your company can simultaneously enter orders, print shipping labels, and monitor the subsequent stages of parcel delivery, even when located hundreds of kilometers apart.

Distribution to all European countries and the USA

One to send them, one to find them. One account in our service gives you unlimited possibilities to send parcels to all European Union countries and the USA, with access to services from all cooperating couriers and postal operators. We continuously work on integrating new local courier companies, making sending parcels in all directions even simpler and more cost-effective!

Generating last-mile labels - local courier and postal companies.

The shipment is not afraid of transfers. From the moment it leaves your warehouse in Poland until it is delivered to the recipient, it will have the same label with your name and local return address. The tracking number of the shipment is known from the very beginning - you can provide it to your customer and include it with the order on platforms such as eBay, Amazon, or your own online store. The labels are designed for printing on thermal printers.

Generating return labels

Good after-sales service brings the most loyal customers. Thanks to the option of generating domestic return labels, your customers will be able to easily return and exchange an unsuitable product for a great purchase. Return labels can be included with each shipment or sent to the customer in PDF format when needed.

Full shipment tracking

Directly from your account, you can track the journey of your shipments. Relevant statuses will help you determine not only the route your packages have taken but also which ones haven't reached the recipient yet and where they are currently located. This way, you can minimize the number of undelivered orders and returns, saving time and money, and gaining many satisfied customers. The feature is not available for services without tracking.

Many dispatch addresses

Business has many names. If your company uses different trade names, you have the option of sending your shipments using different names and dispatch addresses. This way, you can always present yourself appropriately to your customer and also use your own return address if you have one. This feature is available for selected carriers.

Handling shipments to Packstation and collection points

Your customers appreciate flexibility. With the option to send shipments directly to alternative pick-up points like PUDO (Pick-Up/Drop-Off) - Packstation, Parcelshop, or local post offices - you can meet their preferences and significantly reduce the number of undelivered parcels. If a shipment goes to such a point, the system will notify you, and you can contact the recipient. This feature is available for selected carriers, and functionality may vary depending on the carrier.

Cash on delivery shipments

Your money on your account. From our shipping service platform, you can generate labels for Cash on Delivery (COD) shipments. The courier will collect payment for the goods from the customer upon delivery, and the funds will be transferred by the carrier directly to the bank account you specified, whether it's domestic or international. You will receive information about the transfer or any issues with collecting payments in the system. This feature is available for selected carriers.

Configurable file exchange module

With the increasing number of shipments, it's time for automation. The file exchange module allows you to import orders in CSV/TXT file formats. The module supports the most popular file formats (Amazon, eBay) and enables quick definition of new formats. This way, from the first day, you'll be able to import all orders from your store and generate shipping labels for them.

Reports

Let's summarize. You can download information about your shipments in several selected formats - XLS, TXT, CSV, as well as eBay and Amazon exchange file formats. This allows you to easily monitor the status of your shipments and expenses, as well as quickly provide tracking numbers to selected sales platforms and customers.

IT support

You'll never walk alone. Our technical support is at your disposal at every stage of cooperation from the first login. Initial onboarding for you and your employees can be conducted over the phone, via email, or with the help of remote access in Polish or English. We resolve any uncertainties as quickly as possible, even during unconventional hours or weekends. We have a team of experts who assist in solving any technical issues and can customize certain functionalities specifically for you.

Customer service office

We are at your disposal. You can contact us not only by phone but also online. You can report your issue directly from the platform and attach necessary files that will help us solve any problem.

Other services

If you are interested in our offer, click on the button to the right and fill out the form, and we will get back to you within 48 hours.

Consulting and other services

Registration for packaging in Germany, eBay and Amazon sales regulations, electronic waste, the risk of Abmanhnung, these are just a few of the key issues related to international sales. We will prepare your company to enter the European markets.

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Returns

We operate our own warehouses with return addresses in Germany, France, the United Kingdom, Spain, and Italy. Your customers can return items at their expense or at your expense using a more affordable local return label.

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Germany Express

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Fulfillment and Warehousing

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Company in Germany

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Offer
Firma
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Contact

Pricing, contracts, consulting (PL,DE)
info@eurohermes.eu +48 724 077 487

Customer service (PL)
bok@eurohermes.eu +48 881 952 209