Return solutions

Shipping packages abroad but return costs are high? We solve this problem by providing your customers with local return addresses in Germany, France, the UK, Italy, Spain, and 15 other countries.

Customer service often starts at delivery. If your customer didn’t get the right shoe size, case color, or simply isn’t satisfied with the purchase, they have the right under EU law to return the item to the seller without additional explanations within two weeks, or optionally up to 30 days.

It’s crucial to make the return or exchange process as quick and simple as possible for your customers. Satisfied customers with a smooth post-sales experience are more likely to return and become your most loyal clients. Furthermore, these customers will leave the most feedback about your store – both positive and negative.

Solutions for consumer returns on Amazon and eBay

Return addresses

Returns are an issue that can’t be ignored. Your customers will expect almost immediate exchanges or refunds, meaning you need to minimize the time between the customer’s return shipment and its processing. Moreover, a customer who has already paid for the product and shipping will be reluctant to incur additional costs for an international return. To avoid such situations, popular sales platforms give sellers a choice – to provide a local return address or cover the cost of international return shipping. Eurohermes offers a simple solution to these problems. In collaboration with our partners, we provide return addresses in 20 EU countries and two labels tailored to your business needs.

Returns ‘Paid by Consumer’ – meaning the customer covers the cost of the local return

A local return address is a significant convenience that, in some cases, removes the obligation for you to cover the return shipping cost. In the event of a return, simply provide your customer with a form to download instructions in the local language, including a label with the destination return address and a barcode that helps us identify and process your return. The customer then sends the return to our local address using any local courier or postal service at their own expense, and we take care of the rest.

Returns ‘Free to Consumer’ – meaning you cover the cost of the Amazon or eBay return

Sometimes a local address isn’t enough, and the responsibility of covering the return cost falls on you. In these situations, prepaid return labels are the solution. These “free to consumer” labels are at no cost to the customer. The process is simplified – the customer simply prints the label at home and drops off the package at the nearest designated carrier location. You only pay for the label once the customer decides to initiate the return.