Wiadomość wysłana
Dziękujemy za wysłanie wiadomości. Odezwiemy się do ciebie w ciągu 24 godzin na adres e-mail podany w formularzu.
Returns from Germany
Comprehensive Consumer Return Service from Germany
Do you want your business to expand internationally? We are here to assist you. Handling returns from Germany is essential for bridging the gap between countries and increasing your store’s competitiveness in the European market. We prioritize efficiency, speed, and cost savings, providing a solution that exceeds standard courier company offerings.
Understanding customer expectations in the European market is crucial for building loyalty and driving sales. A key factor influencing purchasing decisions is the return policy. Customers expect simple, convenient, and hassle-free return procedures, which is particularly important for cross-border e-commerce. By using Eurohermes for consumer returns from Germany, you gain a fast and easy return process, helping you win over customers and build greater trust in your brand. Satisfied customers are more likely to return and recommend your store, which is invaluable in the competitive European market.
Efficient, Professional Approach to Consumer Returns from Germany
How does our return service from Germany work? Your customer receives a printable label, allowing them to initiate the return process at no cost at a local post office or with a courier. Once the shipment reaches our local return address, we initiate the consolidation process at the Eurohermes warehouse. There, returns are combined with other shipments destined for your store. This approach ensures efficient handling of returns from Germany, with simultaneous processing and delivery to your warehouse.
How Quickly Will Returns from Germany Reach Your Store?
Our return service from Germany guarantees fast and efficient operations. Consumer returns from Germany will reach your warehouse in Poland within 24 to 48 hours, regardless of the volume. Thanks to our service, returns are quick and hassle-free, allowing your business to continue smoothly. This fast return process enables rapid restocking or exchanges, which is vital for maintaining your store’s operational fluidity—a key factor in staying competitive in the demanding international market. Our return service from Germany is designed to meet this need effectively.
Save Money with Eurohermes
Our service enables savings of up to 80% compared to traditional courier companies. We recognize that every cent counts in business, so our solution is designed to combine efficiency with cost savings. These real savings allow you to maintain competitive product prices and attract more customers. With the time and resources saved, you can focus on business development, marketing strategy, product improvement, or customer service. Managing returns from Germany ensures that resources are used strategically, avoiding routine inefficiencies.
Build Image and Loyalty – Use the Return Service from Germany
Building long-term customer loyalty requires exceptional care. By leveraging Eurohermes' services, you create a unique experience for your customers. Professional handling of returns from Germany acts as a safety net, allowing dissatisfied customers to return products effortlessly. This instills greater confidence in exploring your offerings, knowing that they are supported in case of issues.
Offer Your Customers a Smooth Returns Process
A simple and fast return process sends a clear message to customers that their satisfaction is a priority. Positive experiences and high service standards are key to building long-term relationships. Convenient return options from Germany (including through platforms like eBay and Amazon), paired with quick processing, provide that extra value that stays in the customer’s memory and enhances their perception of your brand.
Problem
A customer (e.g., from Germany) has submitted a return request for a purchased item.
Solution
You send the customer a link to the return form. The customer downloads and prints the selected label using their home printer.
The return process is initiated
They hand the package with the label to a local carrier, or alternatively, you can provide our local address for independent return shipping.
Returns processing
The package reaches our local return address and is forwarded to the Eurohermes warehouse, where it is consolidated with other returns.
Return delivery
Finally, the package is delivered to your address in Poland, allowing you to evaluate the product and process the exchange or refund.
Advantages
Efficiency
Returns from Germany can be delivered to your warehouse in Poland within 24-48 hours, daily. For returns from other countries, the delivery time is typically 3-5 working days.
Convenience
You have a choice: You can provide a local shipping label so that your customer incurs no return costs, or offer them a local address for returning the package at their own expense within their country.
Low cost
Our return service offers savings of up to 80% compared to the rates charged by traditional courier companies.
Transparency
All returns from your customers are recorded, regardless of whether the package is sent with your return label or if the customer uses any courier or postal service in their country to send it to the local return address.
Other services
We offer comprehensive services to support international online sales (cross-border). In our offering, you will find everything you need to start a safe and effective expansion abroad.
Consulting cross-border e-commerce
Registration for packaging in Germany, sales terms on eBay and Amazon, electronic waste, the risk of warnings – these are just a few of the key issues related to cross-border selling. We prepare your company for entry into European markets.
Learn more
Express shipping to Germany
For companies from Poznań, Wrocław, and Legnica, we have established a dedicated express line to Germany. Thanks to this, you can pack parcels until 1:00 PM, and four hours later, they will be scanned in the German courier network and delivered the next day.
Learn more
VAT
The professional development of international sales through the eBay and Amazon marketplaces currently requires prior registration for foreign Value Added Tax (VAT) as well as the submission of electronic declarations. In collaboration with local accounting offices, we register for VAT and handle communication related to declarations.
Learn more
International shipments
Shipping international parcels is our passion. We select the best local courier solutions in various countries, including Germany, the United Kingdom, France, Italy, Spain, the Czech Republic, and others
Learn more
Company in Germany
We establish companies in Germany with tax residence in any legal form (at least trade, UG, KG, GmbH) as well as branches and subsidiaries for marketing purposes. We advise you on choosing the solution that best fits your strategy for entering the German market.
Learn more
Offer
Regional departments
Contact
Pricing, contracts, consulting (PL,DE)
info@eurohermes.eu +48 724 077 487
Customer service (PL)
bok@eurohermes.eu +48 881 952 209
